Refunds and Return Policy

At D&R Marine, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes you may need to return a product you have purchased from us. Our refunds and returns policy is outlined below to make this process clear and straightforward.

General Returns

1. Eligible Returns: You may return most new, unopened items within 30 days of delivery for a refund, subject to a 10% restocking fee.
2. Return Process: To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Please note that returns will not be accepted without a valid RMA number.
3. Refund Timing: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 7-10 business days.

Custom Orders

1. Custom Items: Customized items are eligible for return with a 50% restocking fee if returned within 30 days of delivery. These are items that have been modified or manufactured according to specific customer specifications.
2. Exclusions: Please note that we do not accept returns of products that are specifically made to your specifications unless they are defective.

Defective Items

1. Defects: If you receive a defective item, please contact us immediately at our customer service. We will arrange a return and full refund, or exchange the item at no additional cost to you.
2. Documentation: We may request for you to provide photos or other evidence of the defect to facilitate the return process.

Clearance Items

1. Final Sales: Please note that all clearance items are final sales and cannot be returned or exchanged.

REFUNDS

If you make a mistake in your order and need to make adjustments after you pay for your products (like cancelling one item or selecting a shipping choice instead of free shipping — subject to qualifying for that discount — there is a 4% fee deducted from the refund. For instance, if you order $150 worth of product and are eligible for free shipping but make the mistake of selecting a mode of shipping that includes a cost, we will refund you the shipping fee minus 4%. If you purchase the wrong items and need to cancel your entire order, we will refund your order minus 4%. This fee is tied to merchant fees we pay on each order, regardless of your request for some form of refund.

Contact Us

If you have any questions about your return, please contact our customer support. We are here to help you with any issues you might encounter and ensure your shopping experience is as smooth as possible.

• Phone: (508) 644-3001
• Fax: (508) 644-3002
• Email: sales@drmarine.com